Shipping & Returns

Shipping fee:
  Just input quantity of the item,
  Click on [Add to Cart],
  If buy other items, click on [Continue Shopping],
  Click on [shipping Estimator],
  Select destination [Country],
  You will see shipping options and fee.
  No registration required.

Customs clearance:

Invoice is as gift.
Buyer pays duty fee if domestic customs requests.
Duty fee is not avoidable if by FedEx or UPS.
Duty free upper limit:
    Greece USD70
    Malaysia USD10 (import tax is 30% from China & Taiwan)

Shipping time:
Fastest: Fedex, DHL, UPS express savor, EMS
Normal: register air mail
Slow: register air parcel
Slowest: register air+ground parcel

We provide tracking number always.

Chunghwa Post Track & Trace Service
For air mail / air parcel / EMS tracking within Taiwan.
Only info of acceptance, dispatch and delivery within Taiwan is  available for the last 6 months.
If you don't get order within 14~21 days, contact us as soon as possible.
Worldwide EMS operators

Shipping methods:
UPS express savor
We have corporate account with UPS, so customs clearance is not avoidable.
Postal Express Mail Service (EMS)
Size and weight limitation table (see Country list)
1: L<150cm, L+(W+H)*2<300cm
2: L<105cm, L+(W+H)*2<200cm
3: L<152cm, L+(W+H)*2<274cm
4: L<60cm, L+W+H<90cm, roll L<90cm, L+D*2<104cm
5: L<100cm, W<50cm , H<50cm
6: L<100cm, L+(W+H)*2<200cm
7: L<150cm, L+(W+H)*2<200cm
8: L<105cm, L+(W+H)*2<300cm
9: L<150cm, L+W+H<250cm
    Weight increment 0.5KG
    Weight limit 20KG
    Not available to Cuba, Croatia, Lebanon, Reunion island.
    Tracking number format is EExxxxxxxxxTW.

Postal register air mail
Weight increment 0.1KG
Weight limit 2.0KG
Tracking number format is RAxxxxxxxxxTW.
It may become another number in certain countries.
For example, it is RAyyyyyyyyyRU in Russia, and RRzzzzzzzzzES in Spain.

Postal register air parcel
Weight increment: 0.5KG
Weight limit 10/20KG (Check limit with us first)
Australia & USA include insurance.
Tracking number is CCxxxxxxxxxTW.

DOA: 30 day exchange, buyer pays return shipping postage fee.

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